Refund Policy

Effective Date: July 7, 2025

Digital Product Policy

All sales are final. As our themes and templates are downloadable digital products, we do not provide refunds once the purchase is complete.

Why No Refunds?

Instant Access: Digital products are delivered immediately upon purchase
Complete Content: You receive the full theme or template files instantly
Digital Nature: Unlike physical products, digital files cannot be "returned"

Before You Purchase

We encourage you to:

Review all preview images and descriptions carefully
Check compatibility requirements
Contact us at sproutype@dwiash.com with any questions

Technical Support

Instead of refunds, we provide comprehensive support:

6-month support included with every purchase
Extended 12-month support available for purchase
Bug fixes and updates during support period
24-hour response guarantee for support requests

Exceptions

In rare cases, we may consider refunds for:

Payment Processing Errors: Duplicate charges due to system errors
Technical Delivery Issues: When files cannot be delivered due to our system failures

Contact Information

For questions about this policy or technical support:

Email: sproutype@dwiash.com
Response Time: Within 24 hours